What to do if your lock breaks

The multipoint lock in your door works hard – so it won’t last as long as conventional locks.

If your door handle is drooping, or if the lock is noisy or catches when you turn the handle - your door lock could be about to fail. Even worse, it might break while you are outside, locking you out when it does.

The good news is that with Yale Doormaster™, replacing that lock is simple – and knowing what to do if your lock breaks could save you a small fortune!

Replace your lock before it breaks

If your lock is starting to fail, you will usually get a number of warning signs. As soon as you spot these you should consider changing your lock to avoid the inconvenience and expense of of a broken lock.

Look for these signs:

Drooping handles
A grating noise when you turn the handle
Stiffness in the handle
A jerky motion when you operate the handle
Visible scratches and marks on the hook or bolt when extended

By spotting these signs early, you will be able to choose how and when you want to replace your lock.

Call a Yale Expert

Fully trained and ready to help, Yale Experts make the installation process easy. Just find your nearest Yale Expert and they will be able to handle the whole process for you – from selecting the right locks to fitting it in your door. They can even help you give your whole door a makeover to match your new lock and make it feel like new!

Do It Yourself

Installing your Doormaster™ replacement lock is straight forward, so you may want to install it yourself. Check which Doormaster™ lock is right for your door, and then watch our installation videos to see how it’s done. If you choose to go ahead you can use our find a stockist guide to see where you can buy your Doormaster™ product.

If you are locked in or out

If you try to open the door yourself, you may cause damage that cannot be repaired. If it is safe to do so and you are able to, use another door to get in or out of the property, and call a Yale Expert to come and open the door for you.

They will be able to open the door for you, advise you whether the lock can be replaced, and if so, fit the appropriate Yale Doormaster™ lock.

If you are unable to lock the door

If your door has broken in the unlocked position, you may find that you are unable to lock the door and therefore not able to secure your property.

A fast solution is clearly essential in this situation to ensure your door is secured before you go to bed. Contacting a Yale Expert will be the quickest way to secure your door, but if you are able to leave someone in the property you can check which Doormaster™ product fits your door and fit a replacement lock yourself.

Take a look at our installation videos to see what’s involved.